SUPPORT

For preorders, the information can be found on the product page. Most preorders take 6-8 weeks.

For U.S. orders, ground shipping takes anywhere from 2-10 days.
For international orders, shipping can take anywhere from 1-3 weeks. We are not responsible for any customs/import fees and duties charged upon delivery, and are the responsibility of the customer.

If your order is missing or is lost in transit, please contact us at contact@momoyao.studio and we will work with you to resolve the issue.
If a delivery issue is caused by an insufficient/incorrect address, you may be eligible for a refund minus the shipping cost.

Yes, as long as your order has not been shipped out yet. Contact us immediately within 24 hours of ordering to ensure we are able to adjust it for you.

Because of the mix of limited stock and demand, there is no guarantee that everyone will be able to purchase the drops they want. In order to stay efficient, all orders are non-refundable. Please ensure you order the correct size and reference our size chart as well, it is not guaranteed to be able to be edited, changed, or cancelled. All orders are FINAL post-checkout, but if you have any questions, mistakes, or concerns, please contact us as soon as possible, and we will do our best to resolve your issue.

In order to best preserve your garment, turn it inside out, cold wash it, and hang dry. Avoid using a dryer if you can, especially heat drying, as heat will damage the print and potentially shrink over time. After hang drying, it is okay to tumble dry it for 10-15 minutes to get any last wrinkles out.
For more delicate accessories(like hats or shoulder bags), it is best to hand wash with a mild soap and water mix.

- Contact us at contact@momoyao.studio. We will get back to you as soon as possible, but please allow anywhere from 12-48 hours.